Are you using VESTA’s VRP or VRS Tankless Water Heater at home? If yes, stop using it right now. Here’s why. Recently, VRS, VRS Plus, VRP, and VRP Plus models were recalled due to cracked exhaust ducts. Till October 10, 2025, VESTA has received 10 reports of cracked exhaust ducts across Canada and 33 reports across the United States.
As per the Recall RTR official reports, the company received reports of broken internal parts and safety sensors not working properly. It means the heaters might not shut down as usual upon turning off. Health Canada reported that VESTA’s defective tankless water heaters can release a lethal gas called Carbon Monoxide inside the home, which results in carbon monoxide poisoning. Exposure to such gas can lead to death or serious injury. Some of the symptoms of CO poisoning include headaches, dizziness, weakness, nausea, vomiting, chest pain, and confusion.
On this note, Health Canada, the United States Consumer Product Safety Commission (US CPSC), and VESTA.DS, Inc., teamed up and issued a joint recall to resolve this matter. VESTA sold 3,496 defective tankless water heaters across Canada from May 2017 to July 2025, according to the Health Canada report. The recall models for inspection include VRP-150, VRP-199, VRP Plus-150, VRP Plus-199, VRS-150, VRS-199, VRS Plus-150, VRS Plus-199, VTP-150, VTP-199, VTS-150, and VTS-199.
As of now, VESTA hasn’t received any death complaints from customers using their product. However, customers can file a complaint with Health Canada upon facing any product safety incidents. The customer can submit the complaint by filling out the Consumer Product Incident Report Form.
How to Get Your Water Heater Fixed?
Customers facing issues with VESTA tankless water heaters, follow the steps below to get your model inspected.
- First, check the condition of the water heater properly, and see if there are any cracks or broken internal parts, or sensor issues. If it’s defective, you can select the model number from the given list, fill in the serial number.
- Recall shared the list of models for inspection check. The Check My Unit tool will confirm whether your water heater is a part of the recall or not.
- If it’s a part of the recall list, you’ll have to fill in the registration details, comprising your model details.
- Take the model photo showcasing the heater and serial number.
- Submit the registration form along with the model photo.
- The VESTA team will review your submission and cross-verify the details with the recall list.
- Once everything is confirmed, the VESTA team will send you a free repair kit to your home.
- The technician from the VESTA team will contact you to schedule a heater repair appointment.
- Once you share your availability details, the technician will visit your home for heater repair.
Note that only recall models are checked, and the repair is free of cost.
Article written by: FRSC Staff
This content is solely for educational and informational purposes only. All the opinions and author’s views reflect professional expertise. Freedom Respiratory Sleep Center is not liable for outcomes based on this information. Always consult with a qualified healthcare provider for personalized medical advice. © Freedom Respiratory Sleep Center. All rights reserved.